Program Manager - Mortality Review

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Overview

Provide strategic and operational leadership for the Mortality Review Program, ensuring effective coordination of system-wide mortality review processes that support patient safety, quality improvement, and organizational learning. This role oversees program operations, data analysis, reporting, and cross-functional collaboration to drive continuous improvement across multiple hospitals and clinical units.

Key Responsibilities

• Lead and coordinate the Mortality Review Program, ensuring consistent and timely execution of mortality review workflows across the health system.
• Manage and optimize review processes utilizing systems such as REDCap and OnBase to support data collection, tracking, and reporting.
• Partner with clinical leaders, faculty, and stakeholders to establish program priorities, align with organizational goals, and implement standardized processes.
• Coordinate and support key committees, including the Unexpected Mortality Review Committee and Morbidity & Mortality (M&M) Committees, ensuring effective agenda planning, documentation, and follow-up on action items.
• Oversee data analysis and reporting activities to identify trends, highlight improvement opportunities, and support performance improvement initiatives.
• Develop, implement, and maintain policies, procedures, and standardized workflows to ensure alignment with peer review and Risk Management processes.
• Lead program communications, including development of reports, educational materials, and presentations to disseminate findings and promote organizational learning.
• Collaborate with Risk Management, Quality, and clinical teams to ensure integration of mortality review findings into broader patient safety initiatives.
• Provide training and education to stakeholders on mortality review processes, tools, and expectations.
• Serve as a key liaison across departments and external partners to support program awareness, engagement, and participation.
• Supervise program staff and/or coordinate cross-functional teams to ensure successful program execution.

Minimum Qualifications

Education

Work requires communication, analytical, and organizational skills generally acquired through completion of a bachelor's degree program. Preferred degree in healthcare administration, public health, nursing, or related field. (or equivalent combination of education and experience) 

Experience

• Minimum of 4 years of experience in program management, quality improvement, healthcare operations, or a related field.
• Experience with data analysis, reporting tools, and healthcare quality or patient safety initiatives preferred.

Core Competencies

• Program and project management
• Healthcare quality and patient safety knowledge
• Data analysis and trend identification
• Committee and stakeholder coordination
• Policy development and process improvement
• Strong written and verbal communication
• Cross-functional collaboration and leadership

Degrees, Licensures, Certifications

N/A